Dukaan Replaces Majority of Support Staff with AI Chatbot, CEO Announces Launch of AI as a Service Platform

Dukaan Replaces Majority of Support Staff with AI Chatbot, CEO Announces Launch of AI as a Service Platform


Dukaan, a enterprise ecommerce startup has successfully replaced 90% of its support staff with an advanced artificial intelligence (AI) chatbot. Suumit Shah, Co-founder and CEO of Dukaan made this announcement via a tweet, highlighting the remarkable improvements achieved through this implementation.

Shah emphasized the importance of AI in today's business landscape, noting that the average time to first response has been drastically reduced from 1 minute and 44 seconds to an impressive "INSTANT!" Moreover, the resolution time which previously took 2 hours and 13 minutes has been significantly optimized to a mere 3 minutes and 12 seconds. These efficiency gains have revolutionized Dukaan's customer support operations.

"While many startups aim to become 'unicorns,' our focus remains on profitability, especially in the current economic climate," Suumit stated in his tweet. He further expressed his opinion that addressing the long standing challenge of customer support presented a chance for Dukaan.

In addition to this major development, Suumit Shah also unveiled Dukaan's latest offering, an AI as a service platform called Bot9. This platform enables businesses to leverage AI chatbots that possess a deep understanding of their products and can quicker respond to customer queries. The underlying technology powering Bot9 is based on chatGPT, an advanced language model developed by OpenAI.

Dukaan's Bot9 API can be accessed for a monthly subscription fee of $69. This affordable pricing structure allows businesses of all sizes to take advantage of AI-driven customer support solutions. Through harnessing the power of AI, companies can enhance their customer service capabilities and streamline operations to drive growth.

The introduction of the Bot9 platform and successful implementation of AI chatbot signifies Dukaan's focus to innovation and delivering enhanced customer experiences. With this pioneering move, Dukaan aims to set a new industry standard for efficient and intelligent customer support solutions using AI tech as a pillar.